Introduction
Welcome to PAM (Personal Admin Manager). We respect your privacy and we’re committed to never selling or sharing your data with external companies or service providers that are not key to PAM’s core operations.
This policy explains how we collect, use, and safeguard information in our app.
What Data Do We Collect?
Personal Information: We collect your name and email (required to create and use your account) and demographic data provided by you during sign-up.
Inferred Data: We infer your location to provide location-based features (required for app functionality).
User Content: We only process emails and messages after you actively send them to us. This content is then processed to help organise items in your shared PAM calendar.
Digital Calendars (Google/Outlook/Apple Calendar): We only use third-party calendar data for display purposes, and do not track or store any data from your digital calendars. We do not use your third-party calendars to train or improve any AI tools.
Do We Collect Sensitive Data?
We do not actively collect sensitive personal data. You provide any sensitive information as you share content for PAM to organise for you, at your discretion.
How Is Data Collected?
Data is collected through content you share with us, content you create within the app, and interactions with our support team.
Why Do We Collect This Data?
We collect this data to organise your family routines and effectively support your task management needs, provide enrichment on the data you provide, detect conflicts, provide local holiday information and school terms and improve app usability.
Do We Share Data with Third Parties?
Analytics: We share your email, name and inferred location (up to region/state level) with a third-party analytics providers to improve app functionality only.
User Support: We share your name and email with a third-party support platform to provide customer assistance only.
Marketing and Engagement: We share your name and email, and inferred location (up to region/state level) with a third-party platform to send you updates and communications. You can unsubscribe from marketing communications using the unsubscribe link in any email.
Advertising Analytics: We share data with Facebook for advertising analytics to measure campaign effectiveness.
Financial Transactions: We share email and user ID with third-party payment processors for reporting and managing transactions. PAM does not store any credit card information or process any payment transactions, and relies on Apple, Google and Stripe to do so.
AI Processing: Your user data content is processed via Amazon Bedrock AI services. According to Amazon's data protection policy (https://docs.aws.amazon.com/bedrock/latest/userguide/data-protection.html), your data is not stored, logged, or used to train AI models.
Digital Calendars: (Google/Outlook/Apple Calendar) your Digital Calendar data is not shared with any third parties, and is not used to develop, improve, or train AI/ML models.
Currently, sharing this data with these service providers is required to use PAM and cannot be opted out of at this time.
How Do We Retain and Delete Your Data?
Your data is retained as long as you have an active account. You can request that all your data be deleted at any time with no grace period by contacting us at [email protected]. You may also request correction of your personal information via the email above.
Data Use Limitations
We do not sell your calendar information, email messages, or interaction with the PAM chat to any third parties. Your data is only used for the purposes outlined in this policy and will not be used for unrelated purposes.
Do We Use Cookies and Tracking?
We do not use cookies in our app. We use tracking technologies to understand user interactions and enhance app features. We do not share data directly with advertisers.
Is This App Intended for Specific Age Groups?
While we do not target specific age groups, PAM helps families manage routines, which may include information about children if you choose to provide it. Any information about children is provided at the discretion of parents/guardians who use the service.
What Security Measures Do We Use to Protect Your Data?
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. Your data is stored in secure AWS services using TLS 1.2 encryption, industry-standard authentication systems, and enterprise-grade security controls. In the event of a data breach, we will notify all affected users via email.
Where Is Your Data Stored?
Data is stored in Australia and the United States. When we transfer data internationally (e.g., for cloud hosting or analytics processing), we ensure that your information receives the same level of protection through contractual obligations or equivalent legal safeguards.
How Can I Contact You If I Have Questions?
If you have any privacy concerns or would like to request access to your personal information, please contact us at [email protected], or through the support function on our website (www.mypam.co) or in the app.
Changes to This Privacy Policy
We may occasionally update this policy without notice to you to ensure it remains current with applicable laws in the territories we serve. We encourage you to check this policy regularly so that you are aware of any changes.